At BELLELOG, we are dedicated to ensuring customer satisfaction with our home care services. Our Return and Refund Policy outlines the conditions under which clients may request refunds or make adjustments to their service plans. We aim to maintain fairness and transparency in all transactions.

1. Service Quality Assurance

BELLELOG is committed to providing top-notch services tailored to meet individual needs. If you are dissatisfied with our services, please notify us promptly so that we can address the issue.

2. Refund Eligibility

Refund requests are evaluated based on the following criteria:

• Advance Payments for Cancelled Services: If you have prepaid for a service that you no longer wish to use, you may be eligible for a refund, provided the cancellation complies with our cancellation policy.
• Service Not Delivered: If a service has not been delivered as agreed, and payment was made in advance, clients may request a full refund.
• Dissatisfaction with Services: Refunds for dissatisfaction will be assessed on a case-by-case basis, and partial refunds may be granted after reviewing the situation.

3. Refund Exclusions

Refunds will not be provided under the following circumstances:

• Services already rendered and completed to the agreed-upon standards.
• Failure to adhere to the agreed cancellation timeframe (see Cancellation Policy).
• Requests made outside the refund eligibility period.

4. Cancellation Policy

If you wish to cancel a scheduled service, please notify us at least 48 hours in advance. Cancellations made after this timeframe may incur a cancellation fee, which will be deducted from any refund due.

5. Refund Process

• Request Submission: Refund requests should be submitted via email to [email protected] or by calling our support team. Include your service details and reason for the request.
• Review and Approval: BELLELOG will review the request within 5–7 business days. If approved, the refund will be processed.
• Refund Timeline: Refunds are typically processed within 7–10 business days and returned to the original payment method.

6. Modifications or Adjustments to Services

If you need to modify or adjust your service plan, please contact our team. BELLELOG is flexible in accommodating changes, but fees may apply depending on the adjustment request.

7. Dispute Resolution

In case of disputes regarding refunds or service quality, BELLELOG encourages open communication to resolve the matter amicably. Our support team will work closely with clients to ensure fair outcomes.

Final Note

BELLELOG is committed to maintaining client trust and satisfaction. By adhering to this Return & Refund Policy, we ensure fairness while addressing your concerns efficiently. Thank you for choosing BELLELOG as your trusted home care service provider.